FAQs
- Why SMS alert?
- Does Picobox require any back-end server to work with?
- How many mobile phone numbers can Message Master 4000 send to when an alarm state triggered?
- Can Message Master 4000 be accessible remotely using internet connection?
- Is there any expansion capability for Picobox?
- How many expansion units (WEC) can the master unit (RMC) communicate to?
- Do I need another SIM card for the expansion module?
- Can Picobox system provide live data reading, data trending, generate reports and other features found in SCADA system?
- Can the user customize the default HTML control pages?
- On certain places, the GSM signal is low and unpredictable, how to deal with this setback?
Why SMS alert?
SMS is a reliable way of communicating short messages between and among mobile phones. Each time a message was sent, server at the mobile phone operator will put the message on the queue. It will then determine if the mobile phone to receive that message is switched on or within the network coverage; if yes, the message will be delivered immediately. Otherwise the message will be kept at the server and the moment that mobile phone is available, SMS will be sent out. Millions of mobile phones around the world are depending on SMS as an efficient and cost effective way of communication.
Does Picobox require any back-end server to work with?
No, most of the Picobox systems are standalone system that will only requires one-time configuration before its being deployed on site. No server needed to operate the system.
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How many mobile phone numbers can Message Master 4000 send to when an alarm state triggered?
Message Master 4000 has 8 groups (A-H) of 5 mobile phones (total of 40). If necessary, the user can set the mobile phone number twice; this person will receive the message twice.
On top of the above groupings, Message Master 4000 will allow another layers of phone group to be notified (escalation group A & B).
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Can Message Master 4000 be accessible remotely using internet connection?
Yes, to access Message Master over the internet, it has to be setup on a network with available fixed global IP address. Majority of the broadband internet access have roaming IP or dynamic IP. Since the broadband IP is unfixed, connection in theory is not possible. However there are IP redirecting services available to help you put Message Master on Internet. You can contact us or your distributor for setting up procedures.
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Is there any expansion capability for Picobox?
Yes, Message Master System is highly expandable. With RMC (Remote Monitoring Controller) as the master unit and WEC (Web Expansion Controller) as the expansion unit, Message Master system is able to handle up to few hundreds digital and analog I/O points.
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How many expansion units (WEC) can one master unit (RMC) communicate to?
In theory, there is virtually no limitation in this kind of setup; however, it is strongly suggested to use a maximum of 3 to 5 expansion units with every 1 master unit. The reason for this is to prevent from overloading of SMS that need to be sent out when events such as main power failure happened. There will be too many SMS that the master unit will need to handle at one time and this could cause a significant delay for users to receive the SMS alert.
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Do I need another SIM card if I use an expansion module?
No. The main advantage here is that expansion unit does not require any SIM card to send the SMS alert. Expansion unit (WEC) will communicate with the master unit (RMC) that will then send the SMS alert to respective users.
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Can Picobox system provide live data reading, data trending, generate reports, and other features found in SCADA system?
Yes, Picobox has the capability to communicate with Facility Management System (FMS) to provide information of digital and analog points that are usually found in SCADA system. Facility Monitoring Server (FMS) is a web-based facility management system designed by Linkwise Technology Pte Ltd to provide a complete facility management system.
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Can the user customize the default HTML control pages?
As of currently, user interface is not customizable. The HTML (Web) page is the virtual control panel of Message Master. It is an interface between the user and Message Master. The way information was organized has been carefully planned, both for easy of use and navigating around.
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On certain places, the GSM signal is low and unpredictable, how to deal with this setback?
Picobox uses the common SMA type of RF connector; supplied as standard option is a unity gain GSM 900/1800 antenna. If Picobox is being installed in a poor reception location, external 3db dual band antenna can be used to boost up the signal.